Healthcare
Patient Scheduling Portal
A HIPAA-conscious appointment scheduling and patient intake portal for a multi-location clinic group.
The challenge
Phone-only scheduling created long wait times and frequent double-bookings across the clinic's five locations.
Our solution
We delivered a Rails application with real-time slot availability, automated reminders, and a structured intake form, integrated with the clinic's practice management system.
Results
- 40% drop in no-shows after automated reminders
- Booking time reduced from ~6 minutes to under 90 seconds
- Zero double-bookings since launch
Technology stack
Ruby on Rails
PostgreSQL
Twilio
Turbo Streams